It comes up every time
Notifications triggered by business events. Appointment and job updates. Transactional alerts. Customer and employee communications. The list repeats from customer to customer, barely changing.
For implementation partners
The communication layer you don't want to build.
Every implementation runs into the same requirement: notify a customer, confirm an appointment, alert a field team. Building that messaging logic again for each project is slow, expensive and risky. CoPlaid gives you one communication layer to integrate once and reuse across every customer you deploy.
Service Notification
Sent from your customer's number
Your service visit is scheduled for Tue 6 Jan, 09:15–10:30. Reply C to confirm or R to reschedule.
08:02
C
08:09
Confirmed. Thank you.
08:09
Response written back to the job record
The problem we solve
The same requirement, on every single project.
CoPlaid is built for software implementation partners, system integrators and solution providers who deploy business applications and keep meeting communication requirements along the way.
Building it each time is costly
Custom messaging logic per project consumes delivery time you priced for something else, and every bespoke build is another thing to maintain long after the implementation closed.
And it carries real risk
Reaching people at scale is regulated. Getting sender registration, consent or opt-out handling wrong is not a bug you patch quietly — it is a liability sitting inside your customer's deployment.
What you never build
Your customers should never meet a compliance process.
This is the part CoPlaid absorbs entirely. Carrier relationships, sender and campaign registration, consent, opt-out enforcement, retention and audit are ours to run. Nobody on your side or your customer's side has to become an expert in any of it.
You configure, trigger and scale. That is the whole surface you touch.
- No carrier integrations. No accounts to open, no connectivity to negotiate, no provider APIs to learn.
- No compliance research. Sender and campaign registration is run for you, and kept current as the rules move.
- No opt-out logic to maintain. Opt-in and opt-out are enforced by the platform, before anything reaches an operator.
- No message logging to build. History, delivery state and audit trails come with the platform, exportable.
- No per-customer rework. Behaviour stays consistent across every deployment, because it is the same layer underneath.
NetSuite console
Messaging, inside NetSuite. Not beside it.
For customers who live in NetSuite, CoPlaid ships a SuiteScript bundle that puts the whole messaging console inside their NetSuite instance. It renders in NetSuite's own UI shell — the header, global search and navigation menu stay exactly where they were — so it reads as part of the system, not a link out of it. No separate CoPlaid login.
In the NetSuite shell
A Suitelet renders the console through NetSuite's own form layer, keeping its chrome and navigation intact. Users always have a way back, and the console never feels like a browser tab that wandered in.
Scoped console keys
Each console is opened by its own key, scoped to one product and to a read-write or read-only access mode. A key also carries a NetSuite host allowlist controlling which pages may embed it. Cross-use is refused server-side.
Installed in 15–20 minutes
Upload the script, create the Suitelet and its deployment, paste the console key, add it to the navigation menu. An optional dashboard portlet gives users a launcher tile. The bundle ships with a full install guide.
What your customers get in there
- Dashboard — delivery and response activity at a glance.
- Message templates — the wording your customer sends, edited by your customer.
- Dynamic variables — values pulled from the record that raised the message.
- Response rules — what an inbound reply should do.
- Subscribers — who is reachable, and who has opted out.
A second console covers Route Optimisation, installed the same way with its own key. See it here.
The console itself
This is what renders inside the Suitelet — the same console whether it is opened from NetSuite's navigation menu or from the CoPlaid app, with NetSuite's own header and menu around it.
Sample data — reserved 555 numbers, fictional account names.
Built for reuse
One integration. Every customer after that is configuration.
Single integration, many customers
Integrate CoPlaid into your implementation framework once, then reuse it across every customer deployment with consistent messaging behaviour throughout. New projects inherit it rather than rebuilding it.
Event-driven messaging
Trigger messages directly from business workflows — operational, transactional and service communications, with two-way messaging wherever a reply needs to do something.
White-label friendly
Messages appear as customer-owned communications. No CoPlaid branding is exposed anywhere your customer or their end users can see. You stay the solution provider.
Integration-first design
It fits the architecture you already have.
CoPlaid was designed to be called by other software, not to be a destination. There is no front end you are obliged to adopt and no framework you have to match.
- RESTful APIs for notifications, workflows, subscriptions and templates.
- Secure API key authentication over HTTPS, scoped per account.
- Works with backend systems, job schedulers and business logic.
- No dependency on UI frameworks. Call it from anything.
Visibility
Answers for you, and for your customer.
When somebody asks whether a message went out, both of you can answer without opening a support ticket with a carrier.
- Delivery and response metrics across the account.
- Campaign-level reporting for each use case you run.
- Logs for troubleshooting and for the audit that follows it.
- Exportable data for billing and reconciliation.
Common scenarios
What partners actually ship with it.
All powered by a single, consistent platform.
Job & service notifications
Raised from the work itself.
Appointment reminders
Confirmations and reschedules.
Order & transaction updates
Straight from the record.
Customer support
Two-way, on the customer's channel.
Field staff alerts
Employees and crews in the field.
Regulated notifications
Where the audit trail matters.
Escalations
To whoever must act now.
Scheduled campaigns
Recurring, tracked per run.
Why partners choose CoPlaid
Delivery gets faster and stays that way.
- Reduce custom development on every customer.
- Accelerate project delivery timelines.
- Move compliance risk off your delivery and onto the platform.
- Standardise communication across every implementation.
- Future-proof your solutions with a reusable messaging layer.
Getting started
Four steps.
Integrate CoPlaid into your framework
Once, into the implementation stack you already use.
Configure each customer's messaging
Through the APIs, or the console if they prefer to self-serve.
Deploy consistently across projects
The same behaviour every time, with no bespoke rebuild.
Let CoPlaid handle the rest
Compliance, carriers and operations stay with us.
Questions
Frequently asked
Do our customers have to deal with messaging compliance?
No. Carrier connectivity, sender and campaign registration, opt-in and opt-out enforcement, retention and audit logging are handled by CoPlaid. Your customers do not research it, build it or maintain it, and neither do you.
Do we integrate once, or once per customer?
Once. CoPlaid is designed to be integrated into your implementation framework a single time and reused across every customer deployment, with consistent messaging behaviour throughout.
Will our customers see CoPlaid branding?
No. Messages appear as customer-owned communications and no CoPlaid branding is exposed. You remain the primary solution provider.
How does the NetSuite console work?
A Suitelet renders the messaging console inside NetSuite's own UI shell, so the NetSuite header, global search and navigation stay visible around it. Users manage templates, variables, response rules and subscribers without a separate CoPlaid login. Setup takes about 15 to 20 minutes and uses a scoped console key.
What does the integration actually require?
REST APIs over HTTPS with API key authentication, covering notifications, workflows, subscriptions and templates. It works with backend systems, job schedulers and business logic, with no dependency on a UI framework.
What kinds of messages does this cover?
Job and service notifications, appointment confirmations and reminders, order and transaction updates, customer support communications, employee and field staff alerts, and compliance-sensitive notifications — all through one platform.
Partner with CoPlaid
The communication layer implementation partners don't want to build — but always need.
API documentation is available in the Partner Dashboard.